High Lockout
E385 on Baxi 600 Combi (range)

Your boiler is not receiving enough electrical power to run safely and has shut down to protect its internal components.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Under voltage.

What causes this fault?

This fault occurs when the electrical supply reaching the boiler's control centre drops below the minimum level required to operate the internal electronics. The most common reason is a malfunction within the main circuit board itself or a loose wiring connection that is preventing a steady flow of power. In some cases, it can also be triggered by a temporary drop in the mains electricity supply coming into your home.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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