Medium
254 on Baxi 800 System 2

Your boiler has lost communication with its wall thermostat or controller, meaning it cannot properly receive heating instructions.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Fault in Room Unit/Control Unit

Shared across the 800 System 2 range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check if the wireless room thermostat or control unit needs its batteries replaced.Power cycle the boiler and the control unit to re-establish their wireless or wired connection.Ensure the control unit is within range and not experiencing interference from other household electronics.

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Related fault codes

All 75 fault codes on the 800 System 2

Seeing a different code? Every code this model can display, in one place.

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