Low
H.02 .38 on Baxi 800 System 2

Your boiler's water treatment or softening system isn't providing the required information about your water quality, which can lead to limescale buildup over time.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

No water hardness

Shared across the 800 System 2 range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check if your external water softener is turned on and has saltPress the 'Reset' button on the front of the boilerConsult your water softener manual to ensure the communication cable is plugged into the boiler link

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Related fault codes

All 75 fault codes on the 800 System 2

Seeing a different code? Every code this model can display, in one place.

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