High Lockout
E20 on Baxi Duo-tec/Megaflo

Your boiler's temperature sensor has failed or is disconnected, meaning the system cannot accurately measure how hot the water is for your heating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating thermistor sensor error

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the temperature sensor that monitors your central heating water. The most common reason is that the sensor has electronically failed or 'drifted' over time, but it can also be caused by loose or damaged wiring connecting the sensor to the main control board.

This fault is more common in autumn when systems are turned back on after summer, as the sudden change in temperature and increased demand can cause an aging sensor to finally fail.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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