High Lockout
E28 on Baxi Duo-tec/Megaflo

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermistor error

What causes this fault?

This fault occurs when the boiler's control system receives an incorrect or missing signal from the sensor located in the exhaust flue. The most common reason is that the sensor itself has failed due to age or heat exposure, though it can also be triggered by a loose electrical connection or moisture affecting the internal wiring.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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