Baxi Platinum 28 HE Fault codes & diagnostics

12 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2005-2007 Discontinued
GC Number 47-075-21
Download the Baxi Platinum 28 HE manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 8 High 2 Medium 1 Low

All 12 documented codes

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130

Your boiler has detected an issue with one of its temperature sensors and is automatically adjusting its power to keep things safe, which may temporarily affect your heating or hot water.

Medium Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Flow and Return Thermistors

Related codes

133

Your boiler is trying to start up, but the gas isn't staying alight, so it has safely locked itself out.

High Engineer only £150-300

Parts commonly replaced

  • Ignition Lead
  • Gas Valve
  • Electrodes
  • PCB

Related codes

E20

Your boiler has lost track of how hot the water inside the heating system is because a temperature sensor has failed.

High Engineer only £90-180

Parts commonly replaced

  • Central Heating NTC Thermistor
  • Wiring harness

Related codes

E28

Your boiler is struggling to accurately measure your hot water temperature because a sensor is faulty.

Medium Engineer only £90-180

Parts commonly replaced

  • Hot Water NTC Thermistor
  • Wiring Harness

Related codes

E50

Your boiler has temporarily stopped working because it has detected an issue with the sensor that measures the temperature of the exhaust gases coming from the flue.

High Engineer only £100-£200

Parts commonly replaced

  • Flue NTC sensor
  • Wiring harness

Related codes

E110

Your boiler has automatically shut down because it detected that the internal water temperature became dangerously high.

Emergency Engineer only £150-300

Parts commonly replaced

  • Safety Thermostat
  • PCB
  • Automatic Bypass Valve

Related codes

E119

Your boiler has temporarily stopped working because the water pressure inside the system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop under your boiler or near the pipes.
  2. Open the valves slowly to let mains water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close both valves tightly and reset the boiler.

Parts commonly replaced

  • Water pressure switch
  • Pressure relief valve
  • Expansion vessel

Related codes

E125

Your boiler has detected an issue with the internal water pump, which means it cannot circulate water properly to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Pump Auto Air Vent
  • Printed Circuit Board (PCB)

Related codes

E130

Your boiler has temporarily stopped working because it has detected that the exhaust gases coming from the flue are too hot.

High Engineer only £100-£250

Parts commonly replaced

  • Flue NTC sensor
  • Main PCB

Related codes

E133

Your boiler has temporarily stopped working because it cannot detect a steady flame, which usually points to an issue with your gas supply or the way the boiler is igniting.

High Engineer only £100-£250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E160

Your boiler has stopped working because it cannot detect that the internal fan, which safely removes combustion gases, is operating properly.

High Engineer only £150-£300

Parts commonly replaced

  • Fan Assembly
  • Wiring Harness
  • Printed Circuit Board (PCB)

Related codes