What the manual says
Manufacturer manualPump Fault
Shared across the Platinum range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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Related fault codes
All 9 fault codes on the Platinum Combi HE
Seeing a different code? Every code this model can display, in one place.
Related guides you might find useful
How to bleed a radiator
Quarter turn on the valve, wait for water, then check the boiler pressure.
Read →Hot water works but heating does not
On a combi it is usually the diverter valve. On a system boiler, the motorised valve.
Read →No hot water but heating works
Almost always a stuck diverter valve on a combi.
Read →