High
E321 on Baxi Profile

Your boiler is unable to read the temperature of your hot water correctly, meaning you likely have no hot water or inconsistent temperatures.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Hot water negative temperature coefficient (NTC) fault.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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