High
E35 on Baxi Promax Combi

Your boiler is sensing a flame inside the system even when it hasn't been told to light one, which causes it to shut down for safety.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame failure / Parasitic flame (flame detected when it should not be present)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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