High
E35 on Baxi Promax Ultra

Your boiler thinks it sees a flame even though it hasn't signaled for one to start, causing it to shut down for safety.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame failure / Parasitic flame (flame detected when it should not be present)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Pilot light keeps going out

Older boilers — thermocouple, draught, gas supply.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →