Medium
E163 on Baxi Suprima 50

Your boiler has lost its connection to the sensor that monitors hot water temperature, meaning it can no longer safely heat water for your taps.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Domestic hot water (DHW) negative temperature coefficient (NTC) thermostat sensor fault (s.c.) or DHW NTC sensor fault (o.c.).

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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