Emergency
E11 on Biasi Advance 25C

Your boiler is detecting a flame even when it hasn't been told to light one, which is causing it to shut down for safety.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Parasite flame (Flame detection error)

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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