High
E11 on Biasi Basica Combi

Your boiler thinks a flame is present before it has even started the ignition process, which is a safety conflict that prevents it from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Parasite flame (flue detected before ignition)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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