Common problems guide

The most common Biasi Inovia 2020 problems

The faults most likely to send a Biasi Inovia 2020 into lockout — with plain-English causes, what to check first, estimated repair costs and whether you need a Gas Safe engineer.

62 documented codes
6 most common
6 DIY-safe checks
0 engineer needed

The 6 most common faults

01
E01 High DIY-safe

Your boiler has failed to light the flame, which means it has shut down for safety to prevent gas from flowing without being burned.

What to try first

Check if other gas appliances, like a hob, are working to ensure gas is reaching the propertyEnsure your gas meter has credit if you use a pre-payment meterPress and hold the 'Reset' button for 2-3 seconds to see if the boiler restarts

Est. cost
£100-350
Parts
Ignition Electrode, Gas Valve, Printed Circuit Board (PCB)
Full guide for E01
02
E02 High DIY-safe

Your boiler has got too hot and has automatically shut down for safety to prevent internal damage.

What to try first

Check that all radiator valves are open to allow water to flow.Ensure there is enough pressure in the system (between 1 and 1.5 bar).Turn the selector switch to 'Reset' for 5 seconds and then back to its original position.

Est. cost
£90-250
Parts
Safety Thermostat (Overheat Limit), Circulation Pump, Heat Exchanger
Full guide for E02
03
E04 High DIY-safe

Your boiler has detected that there is not enough water pressure or flow to operate safely and has stopped working as a result.

What to try first

Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.If the pressure is too low, use the filling loop underneath the boiler to top up the water.Ensure all radiator valves and isolation valves are fully open.Restart the boiler once the correct pressure is reached.

Est. cost
£0-250
Parts
Filling loop, Water pressure switch, Circulation pump
Full guide for E04
04
An 11 High DIY-safe

Your boiler is struggling to light or detect a flame, which means it has stopped providing heating and hot water for safety.

What to try first

Check if other gas appliances in your home (like a hob) are working to ensure gas supply is activeVerify that your prepaid gas meter has creditLocate the Reset button on the control panel and hold it for five seconds

Est. cost
£120-£350
Parts
Ignition Electrode, Flame Sensing Probe, Gas Valve
Full guide for An 11
05
E13 High DIY-safe

Your boiler is overheating because the water is not circulating quickly enough between the internal pipes.

What to try first

Check that your silver central heating valves under the boiler are fully openEnsure all radiator valves (TRVs) are turned to the highest settingCheck the boiler pressure is between 1 and 1.5 bar on the gaugeBleed all radiators to remove trapped air

Est. cost
£120-£350
Parts
Circulation Pump, Main Heat Exchanger (Descaling), Flow/Return Thermistors
Full guide for E13
06
E14 High DIY-safe

Your boiler has stopped working because the water isn't moving through the system properly, causing it to overheat.

What to try first

Check that your boiler pressure is between 1 and 1.5 bar on the gaugeEnsure all radiator valves and isolation valves under the boiler are fully openGently bleed your radiators to remove any trapped air pockets

Est. cost
£180-350
Parts
Central heating pump, Main heat exchanger, Primary thermistor (NTC sensor)
Full guide for E14

on the Biasi Inovia 2020

Ignition ElectrodeGas ValvePrinted Circuit Board (PCB)Safety Thermostat (Overheat Limit)Circulation PumpHeat Exchanger

Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.

Call a Gas Safe engineer if…

  • You can smell gas or see signs of a leak
  • The Biasi shows an Emergency or High severity code
  • The boiler keeps locking out after repeated resets
  • You've tried the DIY checks and the fault hasn't cleared
  • There's visible water leaking from the boiler
  • The flame is yellow or orange instead of blue
See the full 62-code list for the Biasi Inovia 2020