Biasi Inovia 2020 Fault codes & diagnostics

62 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 25-35 kW 2020-present

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
49 High 5 Medium 8 Low

All 62 documented codes

Tap any card for details

Wrench symbol flashing

Your boiler is simply reminding you that it is due for its annual safety check and professional service.

Low Engineer only £80-£120

Parts commonly replaced

  • None (Service only)
  • Burner seal
  • Electrode kit
An

Your boiler is struggling to light or detect a steady flame, which means it has shut down as a safety precaution.

High DIY-safe £90-280

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working
  2. Press and hold the 'R' Reset button for 2-3 seconds to restart the ignition sequence
  3. Ensure the condensate pipe (outside white plastic pipe) isn't frozen if it is currently cold weather

Parts commonly replaced

  • Ionisation Electrode
  • Ignition Lead
  • Gas Valve
  • Printed Circuit Board (PCB)
An 11

Your boiler is struggling to light or detect a flame, which means it has stopped providing heating and hot water for safety.

High DIY-safe £120-£350

What to check first

  1. Check if other gas appliances in your home (like a hob) are working to ensure gas supply is active
  2. Verify that your prepaid gas meter has credit
  3. Locate the Reset button on the control panel and hold it for five seconds

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Printed Circuit Board (PCB)
cP

Your boiler is currently running at its highest power setting for a professional combustion test and should return to normal operation automatically after a short period.

Low DIY-safe £0

What to check first

  1. Wait approximately 15 minutes for the test cycle to finish naturally.
  2. Try turning the mode selector dial to 'off' or 'reset' and then back to the original position.
  3. Restart the boiler by switching the power off at the fused spur and back on again.

Related codes

dP

Your boiler is currently running a manual test mode to check the flue and emissions, and it's not actually broken.

Low DIY-safe £0

What to check first

  1. Wait up to 15 minutes for the test cycle to finish
  2. Press the 'Reset' button to manually exit the test mode
  3. Turn the mode selector dial away from the chimney sweep icon
E01

Your boiler has failed to light the flame, which means it has shut down for safety to prevent gas from flowing without being burned.

High DIY-safe £100-350

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas is reaching the property
  2. Ensure your gas meter has credit if you use a pre-payment meter
  3. Press and hold the 'Reset' button for 2-3 seconds to see if the boiler restarts

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

E01 + RESET

Your boiler has failed to light the flame and has locked itself for safety, leaving you without heating or hot water.

High DIY-safe £120-350

What to check first

  1. Check that your gas pre-pay meter is in credit, if applicable
  2. Ensure the main gas stopcock and local boiler gas valve are fully open
  3. Press and hold the 'RESET' button for five seconds to attempt a restart

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

E02

Your boiler has got too hot and has automatically shut down for safety to prevent internal damage.

High DIY-safe £90-250

What to check first

  1. Check that all radiator valves are open to allow water to flow.
  2. Ensure there is enough pressure in the system (between 1 and 1.5 bar).
  3. Turn the selector switch to 'Reset' for 5 seconds and then back to its original position.

Parts commonly replaced

  • Safety Thermostat (Overheat Limit)
  • Circulation Pump
  • Heat Exchanger

Related codes

E02 + RESET

Your boiler has shut itself down because it detected that the internal water temperature has become too hot.

High DIY-safe £90-250

What to check first

  1. Check that all radiator valves are fully open to allow water flow
  2. Ensure there is enough pressure in the system (typically 1.0 to 1.5 bar on the gauge)
  3. Press and hold the RESET button to see if the fault clears after the system cools down

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger

Related codes

E03

Your boiler has shut down because it detected that the exhaust gases are getting too hot or a safety fuse has blown to prevent overheating.

High Engineer only £120-250

Parts commonly replaced

  • Flue NTC sensor
  • Thermal fuse
  • Heat exchanger cleaning

Related codes

Showing 11–20 of 62
E03 + RESET

Your boiler has stopped working safely due to a general lockout, which means the system has detected an error and shut itself down as a precaution.

High DIY-safe £100-350

What to check first

  1. Press and hold the RESET button for at least 5 seconds
  2. Check that your gas supply is active (e.g., check other gas appliances or prepay meter credit)
  3. Ensure the boiler's pressure gauge is sitting between 1.0 and 1.5 bar

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E04

Your boiler has detected that there is not enough water pressure or flow to operate safely and has stopped working as a result.

High DIY-safe £0-250

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is too low, use the filling loop underneath the boiler to top up the water.
  3. Ensure all radiator valves and isolation valves are fully open.
  4. Restart the boiler once the correct pressure is reached.

Parts commonly replaced

  • Filling loop
  • Water pressure switch
  • Circulation pump

Related codes

E04 +

Your boiler has stopped working because the water pressure is too low for it to run safely.

High DIY-safe £80-160

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Slowly open the valves until you hear water flowing and the pressure gauge reaches between 1 and 1.5 bar.
  3. Close both valves tightly and restart the boiler.

Parts commonly replaced

  • Pressure transducer
  • Filling loop valve

Related codes

E05

Your boiler has stopped working because the fan that helps remove waste gases is not spinning at the correct speed or communicating properly with the control board.

High Engineer only £220-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E05 +

Your boiler has detected a problem with the fan that clears away waste gases, causing the system to shut down for safety.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E06

Your boiler's internal sensor that monitors the temperature of the water for your radiators has developed a fault, meaning the system cannot heat your home safely.

High Engineer only £90-160

Parts commonly replaced

  • C.H. Flow NTC Temperature Probe
  • Wiring harness / Connector

Related codes

E06 +

Your boiler is struggling to accurately measure its own temperature, meaning your central heating may not heat up reliably or could cut out entirely.

High Engineer only £90-160

Parts commonly replaced

  • NTC Temperature Probe
  • Wiring Harness

Related codes

E07

Your boiler has detected a problem with the sensor that monitors the water temperature returning from your radiators, causing the system to stop working for safety.

High Engineer only £90-160

Parts commonly replaced

  • Return NTC thermistor
  • NTC sensor wiring harness

Related codes

E07 +

Your boiler is struggling to accurately measure the temperature of the water coming out of your hot taps, which usually means your hot water won't reach the right temperature or may not work at all.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor
  • Connecting wiring harness

Related codes

E08

Your boiler is having trouble reading the temperature outside, which may cause your heating to respond incorrectly to weather changes.

Low Engineer only £90-160

Parts commonly replaced

  • External temperature sensor (NTC)
  • Sensor wiring harness

Related codes

Showing 21–30 of 62
E08 +

Your boiler has lost connection with its outdoor temperature sensor, which helps it adjust the heating based on the weather.

Low Engineer only £90-160

Parts commonly replaced

  • External Temperature NTC Probe
  • External Sensor Wiring

Related codes

E09

Your boiler has detected that a temperature sensor in the flue has stopped working correctly, which has caused the system to shut down for safety.

High Engineer only £120-£200

Parts commonly replaced

  • Flue temperature probe (NTC)
  • Wiring harness connectors

Related codes

E09 +

Your boiler has detected an issue with the sensor that monitors the temperature of the exhaust fumes, causing the system to shut down for safety.

High Engineer only £120-£190

Parts commonly replaced

  • Flue NTC Temperature Sensor
  • Wiring Harness

Related codes

E10

Your boiler has shut down because a sensor detected that the exhaust gases are becoming too hot, which is a safety measure to prevent damage to the internal components.

High Engineer only £120-280

Parts commonly replaced

  • Flue NTC sensor
  • Main heat exchanger
  • Printed Circuit Board (PCB)

Related codes

E10 + RESET

Your boiler has shut down because a sensor in the exhaust pipe has detected that the flue gases are getting too hot.

High Engineer only £120-280

Parts commonly replaced

  • Flue NTC probe
  • Main Heat Exchanger
  • Fan

Related codes

E11

Your boiler detects a flame when there shouldn't be one, so it has shut down as a safety precaution.

High Engineer only £120-£280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Main PCB

Related codes

E11 +

Your boiler is struggling to detect a flame, which means it cannot fire up to provide heating or hot water.

High DIY-safe £120-280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Press and hold the Reset button for 2-3 seconds
  3. Ensure there is no visible debris blocking the external flue pipe

Parts commonly replaced

  • Ionisation Electrode
  • Ignition Transformer
  • Gas Valve

Related codes

E12

Your boiler has detected that a sensor responsible for monitoring the temperature of the water returning from your radiators has developed a fault, preventing the system from operating correctly.

High Engineer only £90-£160

Parts commonly replaced

  • Central heating return NTC thermistor
  • Sensor wiring harness

Related codes

E12 +

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning to the unit, causing it to shut down for safety.

High Engineer only £90-160

Parts commonly replaced

  • Return NTC thermistor (temperature probe)
  • Wiring harness connecting the probe

Related codes

E13

Your boiler is overheating because the water is not circulating quickly enough between the internal pipes.

High DIY-safe £120-£350

What to check first

  1. Check that your silver central heating valves under the boiler are fully open
  2. Ensure all radiator valves (TRVs) are turned to the highest setting
  3. Check the boiler pressure is between 1 and 1.5 bar on the gauge
  4. Bleed all radiators to remove trapped air

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger (Descaling)
  • Flow/Return Thermistors

Related codes

Showing 31–40 of 62
E13 +

Your boiler has detected that the water is heating up too quickly or not circulating properly, causing it to shut down to prevent overheating.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Bleed all radiators to remove trapped air bubbles
  4. Reset the boiler using the control dial

Parts commonly replaced

  • Circulation pump
  • Main heat exchanger
  • Central heating filter

Related codes

E14

Your boiler has stopped working because the water isn't moving through the system properly, causing it to overheat.

High DIY-safe £180-350

What to check first

  1. Check that your boiler pressure is between 1 and 1.5 bar on the gauge
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Gently bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Central heating pump
  • Main heat exchanger
  • Primary thermistor (NTC sensor)

Related codes

E14 +

Your boiler has detected that water is heating up too quickly because it isn't moving through the system properly.

High DIY-safe £120-£350

What to check first

  1. Check that the boiler pressure is between 1.0 and 1.5 bar
  2. Ensure all radiator valves and external isolation valves are fully open
  3. Gently bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger
  • Flow/Return Temperature Sensors

Related codes

E14 + RESET

Your boiler has overheated because water is not circulating properly through the system.

High Engineer only £220-450

Parts commonly replaced

  • Central heating pump
  • Overheat thermostat
  • Main PCB

Related codes

E19

Your boiler is having trouble measuring the temperature of the cold water coming in, which may affect how well it heats your hot water.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Inlet NTC Thermistor
  • Wiring Harness

Related codes

E19 +

Your boiler is struggling to accurately measure the temperature of the water entering the system, which can cause inconsistent hot water temperatures.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) Inlet NTC Sensor
  • Sensor Wiring Harness

Related codes

E20

Your boiler has stopped working because it cannot safely detect or ignite a flame, resulting in a total lockout for safety reasons.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Printed Circuit Board (PCB)

Related codes

E20 + RESET

Your boiler has shut down because it cannot safely detect or control the gas supply needed to light the flame.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Electronic Induction Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

E21

Your boiler has stopped working because it failed to ignite or check the gas flow properly for safety reasons.

High Engineer only £180-450

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Printed Circuit Board (PCB)

Related codes

E21 + RESET

Your boiler has failed to ignite and has locked itself out for safety, meaning you will have no heating or hot water until it is reset or repaired.

High DIY-safe £120-£350

What to check first

  1. Press and hold the 'Reset' button on the control panel for five seconds.
  2. Check that your gas supply is active (e.g., check other gas appliances like a hob).
  3. Ensure your prepaid gas meter has sufficient credit.

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB (Main Circuit Board)

Related codes

Showing 41–50 of 62
E22

Your boiler's internal computer has lost its settings and needs to be told which specific model it is before it can operate.

High Engineer only £100-£250

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

E22 + RESET

Your boiler has stopped working because the internal gas valve system has failed to operate correctly, causing the unit to shut down for safety.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB

Related codes

E23

Your boiler has stopped working because it cannot safely ignite the gas or maintain a flame.

High Engineer only £150-£350

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Printed Circuit Board (PCB)

Related codes

E23 + RESET

Your boiler has stopped working because it cannot safely detect or control the gas supply, causing it to lock itself for safety.

High Engineer only £180-£350

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB

Related codes

E24

Your boiler has shut down because it detected it was getting too hot too quickly while trying to start up.

High DIY-safe £100-250

What to check first

  1. Check that all radiator valves are fully open to allow water flow
  2. Ensure your system pressure is between 1.0 and 1.5 bar on the pressure gauge
  3. Press the Reset button once to see if the fault clears

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger

Related codes

E24 + RESET

Your boiler has failed to ignite properly or safely maintain a flame, causing it to shut down for your protection.

High DIY-safe £100-£350

What to check first

  1. Locate the reset button or dial on the control panel
  2. Press and hold the reset button for five seconds
  3. Wait for the boiler to restart; if the code repeats, do not attempt further resets and call an engineer

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

E25

Your boiler is struggling to detect a flame after it starts, causing the system to shut down for safety.

High DIY-safe £120-300

What to check first

  1. Check that your gas supply is turned on at the meter
  2. Check if other gas appliances in your home are working
  3. Press and hold the 'Reset' button for five seconds

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E25 + RESET

Your boiler has detected an unsafe flame or burning pattern and has shut itself down to prevent damage or dangerous fumes.

High Engineer only £120-350

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Burner gasket

Related codes

E35

Your boiler has sensed a flame when there shouldn't be one, or the signal that proves a flame is burning safely has failed.

High Engineer only £120-£280

Parts commonly replaced

  • Ionisation electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

E40

Your boiler is struggling because the electrical power being fed to it is unstable or at the wrong voltage level.

High Engineer only £120-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Voltage Regulator/Surge Protector

Related codes

Showing 51–60 of 62
E44

Your boiler is having trouble controlling the flame brightness, which usually means the internal gas control system has stopped working correctly to keep you safe.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E50

Your boiler has lost its connection to the thermostat or controller that manages the second heating zone in your home.

Medium DIY-safe £60-180

What to check first

  1. Check if the batteries in your Zone 2 room thermostat need replacing
  2. Ensure the remote control or thermostat is within range of the boiler
  3. Check for any wireless interference from other electronic devices near the receiver

Parts commonly replaced

  • Batteries
  • Wireless Receiver
  • Zone 2 Thermostat
E69

Your boiler has stopped working because it has detected a problem with its internal electrical connections or wiring.

High Engineer only £90-250

Parts commonly replaced

  • Main PCB
  • Wiring Harness
  • Ignition Transformer

Related codes

E69 +

Your boiler has detected an internal electrical communication problem or a wiring mistake that is preventing it from starting up safely.

High Engineer only £100-250

Parts commonly replaced

  • Main PCB (Circuit Board)
  • Wiring Harness
  • Display PCB

Related codes

E98

Your boiler is having trouble communicating with the solar panel control system, which means your renewable energy setup isn't working correctly with your heating.

Medium Engineer only £150-£350

Parts commonly replaced

  • Solar control module
  • Printed Circuit Board (PCB)
  • Communication wiring

Related codes

E99

Your boiler's internal computer has lost its settings and doesn't know which model it is supposed to be operating as.

High Engineer only £80-160

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Software Key

Related codes

E99 +

Your boiler’s internal computer has forgotten its settings and does not know which model it is supposed to be, causing it to stop working entirely.

High Engineer only £90-250

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Parameter configuration key

Related codes

Er 99

Your boiler’s internal computer has forgotten which model it is, meaning it has lost its configuration settings and cannot operate.

High Engineer only £80-160

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
hp

Your boiler is currently running a maintenance test mode used by engineers to check emission levels at low power.

Low DIY-safe £0-80

What to check first

  1. Locate the selector switch or 'Reset' button on the control panel.
  2. Press and hold the Reset button for 2 to 5 seconds to exit the service mode.
  3. If the code persists, turn the boiler off at the main power switch for 30 seconds and then back on.

Related codes

L 01

Your boiler has shut down because it is getting too hot while trying to provide hot water.

High DIY-safe £120-£350

What to check first

  1. Check that your boiler pressure is between 1.0 and 1.5 bar on the gauge
  2. Ensure all isolation valves under the boiler are fully open
  3. Turn the boiler power off and back on again to reset the system

Parts commonly replaced

  • DHW Plate Heat Exchanger
  • Temperature NTC Sensor
  • Diverter Valve

Related codes

Showing 61–62 of 62
LP

Your boiler is currently running in a specialist service mode used by engineers to test the system at its lowest power setting.

Low DIY-safe £0-80

What to check first

  1. Locate the selector switch on the control panel
  2. Turn the dial or press the reset button to return the boiler to the standard 'On' or 'Auto' position
  3. Wait for the 'LP' code to disappear and the current temperature to be displayed
Maintenance required

Your boiler is simply reminding you that its annual service is due and it needs a routine checkup by a professional.

Low Engineer only £80-£120

Parts commonly replaced

  • None (Service only)
  • Burner gasket
  • Filter seals