High
E21 + RESET on Biasi Inovia 2020

Your boiler has failed to ignite and has locked itself out for safety, meaning you will have no heating or hot water until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Lockout EVG

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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