Emergency
POOR PILOT FLAME on Chaffoteaux Britony Duo 55

The small pilot flame that acts as a signal to ignite your boiler is too weak or flickering, so the system is shutting down for safety to prevent gas from escaping unburnt.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

I) Pilot injector dirty/damaged; II) Wrong injector; III) Pilot head blocked; IV) Faulty pilot tube

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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