BoilerFaultCodes POOR PILOT FLAME Emergency
The small pilot flame that acts as a signal to ignite your boiler is too weak or flickering, so the system is shutting down for safety to prevent gas from escaping unburnt.
Act immediately
Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now — this fault can be dangerous if ignored.
Technical description: I) Pilot injector dirty/damaged; II) Wrong injector; III) Pilot head blocked; IV) Faulty pilot tube
Typical repair cost £120-200 (including labour)
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like POOR PILOT FLAME — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Chaffoteaux Britony Duo 55 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.