High Lockout
12-68 on Daikin D2CND

Your boiler has failed to correctly detect its own flame during start-up, likely due to a minor sensor reading inconsistency.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ion base value differs from the previous value – try resetting the boiler

What causes this fault?

This fault occurs when the boiler's internal sensor detects a change in the electrical signal produced by the flame compared to its last successful start-up. The most common reason is a buildup of carbon or moisture on the sensing probe, which prevents it from reading the flame correctly. It can also be caused by a slight degradation in the ignition cable or a worn burner seal allowing air to interfere with the reading.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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