High Lockout
13-64 / 13-65 on Daikin D2CND

Your boiler's fan is not spinning at the correct speed to safely clear waste gases, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan speed error – try resetting the boiler

What causes this fault?

This fault occurs when the boiler's internal computer detects that the fan is spinning too slowly or not at all, meaning it cannot safely expel exhaust fumes or pull in fresh air. The most common reasons include a mechanical failure within the fan motor itself, a loose connection in the wiring, or a fault on the main control board that prevents it from sending the correct signals to the fan.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful