High Lockout
A56 on Ferroli BlueHelix Pro 25C

Your boiler is having trouble setting up its gas and air mixture correctly, which prevents it from firing up safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Calibration error / calibration procedure not completed

What causes this fault?

This fault occurs when the boiler's internal computer is unable to verify that the gas and air are mixing in the correct proportions for a safe flame. It is usually triggered because the sensors aren't detecting a consistent signal during the start-up phase or the gas valve isn't responding correctly to the calibration commands. This prevents the boiler from firing up to ensure no unburnt gas or dangerous fumes are produced.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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