Emergency
F14 on Ferroli Bluehelix Tech

Your boiler has shut down because the exhaust fumes have become dangerously hot, which could indicate a blockage or a heat exchanger problem.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

High flue gas temperature

From this model's manual
Verified against the Ferroli Bluehelix Tech installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensors detect that the exhaust gases are reaching dangerously high temperatures, triggering an automatic shutdown to prevent heat damage. The most common cause is a build-up of debris or limescale inside the main heat exchanger, which prevents heat from being transferred to your water and pushes it out through the flue instead. It can also be caused by a faulty sensor giving an incorrect reading or a physical blockage in the chimney-like flue pipe.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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