Ferroli Energy Top B Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 80-125 kW Discontinued
Download the Ferroli Energy Top B manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 16 High 2 Low

All 20 documented codes

Tap any card for details

A01

Your boiler is attempting to start but cannot get the flame to stay lit, so it has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe

Related codes

A02

Your boiler has detected a flame signal even though it is supposed to be turned off, which prevents it from firing safely.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionization electrode
  • Gas valve
  • Main control board (PCB)

Related codes

A03

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC temperature sensor
  • Central heating pump
  • Heat exchanger

Related codes

A04

Your boiler has detected an issue with the system that removes waste gases, so it has safely shut down to prevent the buildup of dangerous fumes.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue sensor
  • Pressure switch
  • Fan assembly
  • Flue duct seals

Related codes

A06

Your boiler is trying to start but cannot detect a flame, so it has safely shut itself down to prevent gas from building up.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ionisation probe

Related codes

A62

Your boiler has lost its electrical connection to the internal gas control system, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Main PCB
F07

Your boiler has detected that the exhaust gases leaving the system are getting too hot, so it has shut down to prevent potential damage or overheating.

High Engineer only £150-350

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger

Related codes

F10

Your boiler is struggling to detect the flow of water because of a faulty electronic sensor, which will prevent your heating and hot water from working.

High Engineer only £150-250

Parts commonly replaced

  • Flow temperature probe
  • NTC sensor

Related codes

F11

Your boiler is struggling to detect the flow of water through the system, which means it has stopped working to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

F13

Your boiler is struggling to detect the temperature of the water for your taps, which means it has stopped heating your hot water to keep the system safe.

High Engineer only £120-220

Parts commonly replaced

  • DHW temperature sensor
  • Wiring harness

Related codes

Showing 11–20 of 20
F14

Your boiler is having trouble measuring the temperature of the water flowing through it due to a faulty sensor, which means it has safely shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

F15

Your boiler has detected that the internal mechanism responsible for venting exhaust gases is not working correctly, so it has shut down for your safety.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

F34

Your boiler is temporarily shutting down because it is not receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness

Related codes

F35

Your boiler is struggling to detect a consistent flow of electricity from your home's power supply, preventing it from starting up safely.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board (PCB)
  • Electrical wiring harness

Related codes

F37

Your boiler has stopped working because the water pressure inside the system is too low.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is usually a flexible silver hose connected under your boiler.
  2. Open the valves at both ends of the hose to allow water into the system.
  3. Monitor the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar).
  4. Close both valves tightly and remove the filling loop if it is not a permanent fixture.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

F39

Your boiler is struggling to read the outdoor temperature, so it is defaulting to a factory setting to keep your home warm.

Low Engineer only £100-200

Parts commonly replaced

  • External temperature sensor
  • Wiring harness

Related codes

F42

Your boiler has stopped working because it is unable to accurately measure the temperature of the water used for your heating.

High Engineer only £120-200

Parts commonly replaced

  • Heating flow sensor
  • Return temperature sensor
  • Wiring harness

Related codes

F70

Your boiler has lost communication with one of its internal control modules, meaning it cannot operate safely and has shut down.

High Engineer only £150-300

Parts commonly replaced

  • Interface cable
  • Control module
  • Main PCB

Related codes

F71

Your boiler has lost communication with one of its internal control modules, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Interface cable
  • PCB module
  • Wiring harness

Related codes

FH

Your boiler is currently running a brief automatic process to clear trapped air from the system, and it will return to normal operation in two minutes.

Low DIY-safe

What to check first

  1. Wait for 120 seconds for the cycle to finish automatically.
  2. Do not turn the boiler off or adjust the settings.
  3. If the boiler remains on this code after 5 minutes, restart the system.

Related codes