Ferroli Optimax HE 31 C Fault codes & diagnostics

32 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural Gas 31 kW 2008-2015 Discontinued
GC Numbers 41-267-2647-267-42

Replaced by: Ferroli Modena HE

Download the Ferroli Optimax HE 31 C manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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6 Emergency 21 High 2 Medium 1 Low 2 Unrated

All 32 documented codes

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A01

Your boiler is failing to light the fuel inside, meaning it cannot produce any heat or hot water for your home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate siphon

Related codes

A02

Your boiler has detected a flame signal when it shouldn't be running, which indicates a potential safety issue with the internal electronics or sensing equipment.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Printed Circuit Board (PCB)

Related codes

A03

Your boiler has detected that it is overheating and has automatically switched itself off to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • Pump
  • Heat exchanger

Related codes

A04

Your boiler has detected that the exhaust gases leaving the unit are dangerously hot and has shut itself down to prevent damage or safety hazards.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue safety thermostat
  • Heat exchanger
  • PCB

Related codes

A05

Your boiler is not detecting that the exhaust fan is running correctly, which prevents it from safely clearing waste gases.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness / PCB

Related codes

A06

Your boiler is failing to light the burner despite several attempts, meaning it currently cannot provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

A41

Your boiler has lost the signal from the sensor that monitors the water temperature, meaning it cannot tell how hot the water is or if it needs to heat up.

High Engineer only £120-220

Parts commonly replaced

  • DHW flow sensor
  • Wiring harness
  • PCB

Related codes

F04

Your boiler has detected that hot combustion gases are not venting away correctly and has safely shut down to prevent the risk of carbon monoxide poisoning.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue thermostat
  • Flue assembly
  • Pressure switch

Related codes

F05

Your boiler is failing to light the flame needed to produce heat and hot water, likely due to an issue with the gas supply or the air intake system.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Air pressure switch
  • PCB

Related codes

F07

Your boiler has detected an issue with the airflow system, which prevents it from firing up safely to provide heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Fan unit
  • Air pressure switch
  • Flue seals
  • Venturi

Related codes

Showing 11–20 of 32
F10

Your boiler has stopped working because it is unable to accurately read the temperature of the water inside the system.

High Engineer only £120-220

Parts commonly replaced

  • Central heating flow sensor
  • Wiring harness
  • Main PCB

Related codes

F11

Your boiler is struggling to detect the temperature of the water for your taps and shower, which means the hot water may be inconsistent or not working at all.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC Sensor

Related codes

F12

Your boiler is struggling to accurately detect the temperature of the water used for your taps and shower, so it has stopped heating it to prevent overheating.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness

Related codes

F13

Your boiler has detected a problem with the sensor that monitors the temperature of the gases leaving your flue, causing it to shut down for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

F14

Your boiler has stopped working because it can no longer accurately measure the temperature of the water used for your heating system.

High Engineer only £120-220

Parts commonly replaced

  • Central heating NTC temperature sensor

Related codes

F15

Your boiler has stopped working because the fan that clears hazardous gases is not spinning or responding as expected.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

F20

Your boiler has detected an issue with the air or exhaust system, meaning it cannot safely burn gas, and has shut itself down to prevent a safety risk.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue assembly seals
  • Fan unit
  • Air pressure switch
  • Venturi

Related codes

F21

Your boiler has detected an issue with the air intake or exhaust system, meaning it cannot safely burn the gas required to heat your home.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue assembly seals
  • Fan unit
  • Air pressure switch

Related codes

F24

Your boiler is struggling to clear exhaust gases because the fan component, which helps vent the system, is not receiving power or is failing to start.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB (Printed Circuit Board)

Related codes

F34

Your boiler is struggling because the electricity supply it is receiving is weaker than it needs to function correctly.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board (PCB)
  • Electrical wiring harness

Related codes

Showing 21–30 of 32
F35

Your boiler is struggling because it is picking up unstable or inconsistent electrical power from your home's mains supply.

High Engineer only £120-250

Parts commonly replaced

  • Main Control PCB
  • Wiring harness

Related codes

F37

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is a silver braided flexible hose connected to two valves under the boiler.
  2. Gradually open the valves to allow water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and ensure the boiler resets itself.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

F39

Your boiler is struggling to detect the temperature outside, so it is defaulting to its standard internal settings to keep your home warm.

Low Engineer only £120-180

Parts commonly replaced

  • External temperature sensor
  • Wiring loom

Related codes

F40

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-120

What to check first

  1. Locate the filling loop, which is usually a silver braided hose under the boiler.
  2. Open the valves on both ends of the hose to let mains water into the system.
  3. Watch the pressure gauge on the front of the boiler and close the valves once the needle reaches 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

F42

Your boiler is struggling to detect the flow of water, which is preventing it from heating your home or providing hot water.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

F43

Your boiler has detected that the water inside isn't moving properly and has shut down to prevent the internal parts from overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

F47

Your boiler is failing to detect the water pressure in the system, which prevents it from safely igniting to provide heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Pressure sensor
  • Wiring harness

Related codes

F50

Your boiler is unable to safely control the flow of gas required to ignite and heat your home.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB

Related codes

Showing 31–32 of 32
Low system pressure

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe

What to check first

  1. Locate the external filling loop, usually a small braided metal hose connecting two pipes under the boiler
  2. Open the valves at both ends of the hose to allow mains water to enter the system while watching the pressure gauge
  3. Close both valves firmly once the needle sits between 1 and 1.5 bar
  4. Reset the boiler using the reset button on the control panel

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

No burner ignition

Your boiler is failing to light the flame needed to heat your water and home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes