Emergency
A02 on Ferroli Optimax HE Plus

Your boiler has detected heat or a flame inside the unit when it should be turned off, which is a significant safety precaution.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detected with the burner off

Shared across the Optimax HE Plus range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like A02: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

A01View →

All 22 fault codes on the Optimax HE Plus

Seeing a different code? Every code this model can display, in one place.

A01A03A04A05A06A47F07F10F11F12F13F14F15F34F35F37F39F42FHLow system pressureNo burner ignition

Related guides you might find useful

Pilot light keeps going out

Older boilers: thermocouple, draught or gas supply.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →