Ferroli Optimax HE Plus 35 S Fault codes & diagnostics

19 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Natural Gas 2009-2017 Discontinued
GC Number 41-267-33
Download the Ferroli Optimax HE Plus 35 S manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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4 Emergency 15 High

All 19 documented codes

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A01

Your boiler is failing to light the flame, which means it cannot produce any hot water or heating.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

A02

Your boiler has detected heat or a flame inside the unit when it should be turned off, which is a significant safety precaution.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

A03

Your boiler has automatically shut down because the internal water temperature reached an unsafely high limit.

Emergency Engineer only £150-300

Parts commonly replaced

  • High limit thermostat
  • NTC sensor
  • Circulating pump
  • PCB

Related codes

A04

Your boiler has detected an issue with the removal of exhaust gases, so it has safely shut down to prevent any harmful fumes from escaping into your home.

Emergency Engineer only £150-350

Parts commonly replaced

  • Air pressure switch
  • Flue assembly
  • Fan
  • Printed Circuit Board (PCB)

Related codes

A05

Your boiler has stopped working because the internal fan responsible for safely pushing exhaust gases outside is not operating correctly.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas fan
  • Air pressure switch
  • Printed Circuit Board (PCB)

Related codes

A06

Your boiler is failing to light the burner despite several attempts, meaning it currently cannot provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

A41

Your boiler has lost the signal from the sensor that monitors the water temperature, meaning it cannot tell how hot the water is or if it needs to heat up.

High Engineer only £120-220

Parts commonly replaced

  • DHW flow sensor
  • Wiring harness
  • PCB

Related codes

F07

Your boiler is struggling to clear exhaust fumes properly, which means it has safely shut down to prevent the build-up of dangerous gases.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue seals

Related codes

F10

Your boiler is struggling to detect the flow of water through the system, which means it has stopped providing heating and hot water to protect itself.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring loom

Related codes

F11

Your boiler is having trouble measuring the temperature of the water returning to it, so it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F13

Your boiler has detected a problem with the sensor that monitors the temperature of the gases leaving your flue, causing it to shut down for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

F14

Your boiler is not detecting the flow of water, which prevents it from starting up correctly to provide heating or hot water.

High Engineer only £120-220

Parts commonly replaced

  • DHW Flow Sensor
  • Flow Turbine

Related codes

F15

Your boiler is struggling to clear exhaust gases, so it has safely shut down to prevent any unsafe buildup.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board

Related codes

F34

Your boiler has detected that the electricity supply coming from your wall socket is too weak to operate the internal components safely.

High Engineer only £100-250

Parts commonly replaced

  • Control board
  • Power cable
  • Fuse

Related codes

F35

Your boiler has detected an issue with the quality of your home's electrical supply, meaning the power entering the unit is inconsistent.

High Engineer only £100-£350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Power Supply Filter

Related codes

F37

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a small metal or braided hose located under the boiler.
  2. Open the small valve(s) on the loop to allow mains water to enter the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly and check that the error code has cleared.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor
F40

Your boiler has detected that the water pressure inside your heating system is either too high or too low for it to operate safely.

High DIY-safe £80-150

What to check first

  1. Check the pressure gauge on the front of the boiler; if it is below 1 bar, your system needs to be re-pressurised.
  2. Locate the external filling loop (typically a silver flexible hose with one or two valves) connected to the underside of the boiler.
  3. Open the valve(s) slowly to let water in until the gauge needle sits between 1 and 1.5 bar, then ensure the valves are tightly closed.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor/transducer
  • Expansion vessel

Related codes

F42

Your boiler is struggling to detect the flow of water because a sensor inside the unit is providing an incorrect reading, which prevents it from safely heating your home or water.

High Engineer only £120-220

Parts commonly replaced

  • DHW flow sensor
  • Wiring harness
F47

Your boiler has stopped working because it has lost connection to a key internal sensor or control board.

High Engineer only £150-300

Parts commonly replaced

  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes