High
A02 on Ferroli Optimax

Your boiler thinks it can see a flame even though it should be turned off, which is a safety conflict that prevents it from starting up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame detected with the burner off

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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