The 6 most common faults
01
Boiler lockout High Engineer
Your boiler has stopped working because it cannot light the flame after several attempts, meaning you currently have no heating or hot water.
Full guide for Boiler lockout02
Burner fails to ignite High Engineer
Your boiler is trying to start but the flame is not catching, meaning it cannot produce any heat or hot water.
Full guide for Burner fails to ignite03
Burner goes out High Engineer
Your boiler is struggling to keep its flame lit, which means it cannot heat your water or home reliably.
Full guide for Burner goes out04
Condensate in boiler High Engineer
Your boiler is struggling because your water temperature is set too low, which is causing damaging moisture to build up inside the unit.
Full guide for Condensate in boiler05
Radiators cold in winter High Engineer
Your boiler is struggling to push warmth around your home because the internal parts responsible for moving or measuring hot water are not working as they should.
Full guide for Radiators cold in winter06
Fan runs boiler does not work High Engineer
Your boiler is attempting to start its fan but cannot complete the ignition process, meaning it cannot provide you with heating or hot water at this moment.
Full guide for Fan runs boiler does not workon the Ferroli Sigma 40 FF
Ignition electrodeIgnition leadPrinted Circuit Board (PCB)Gas valveFlow temperature sensorAir pressure switch
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue