The 4 most common faults
01
5 (Flashing Light) High DIY-safe
Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.
What to try first
Locate the external filling loop, which is usually a flexible silver braided hose with one or two small valves underneath the boiler.Open the valves slowly to allow mains water into the system while watching the pressure gauge on the front panel.Close the valves tightly once the needle reaches the green zone, typically between 1.0 and 1.5 bar.
02
F1 High Engineer
Your boiler is unable to light its internal flame, which means you currently have no heating or hot water.
Full guide for F103
lockout light High Engineer
Your boiler has stopped working as a safety precaution and needs a manual reset to try and start up again.
Full guide for lockout light04
Red lockout light High Engineer
Your boiler has stopped working as a safety precaution and needs you to manually restart it to try and clear the error.
Full guide for Red lockout lighton the Ferroli Tempra 12 18
Filling loopPressure gaugePressure relief valveIgnition electrodeGas valveDetection probe
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ferroli shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue