High
lock-out on Firebird Popular Heatpac

Your boiler's burner has shut itself down because it is struggling to draw fuel, likely due to air or debris blocking the internal pump.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner lock-out activates, suggests air in the pump or grit and dirt being forced into the burner pump, resulting in pump blockage or damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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