High Lockout
05 on Glow-worm 30ci Plus

Your boiler has shut down because it has detected it is getting too hot, usually due to a lack of water flow or a circulation blockage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat fault

What causes this fault?

This fault occurs because the internal sensors have detected the water inside the boiler is reaching a dangerously high temperature, triggering an automatic shutdown to prevent damage. The most common reason is that the water isn't moving through the system quickly enough, often due to a failed pump, a blockage in the pipework, or a build-up of sludge in the heat exchanger.

This issue often surfaces during the first cold spell of autumn when the heating is turned back on after months of inactivity, as pumps can seize up during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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