Your boiler is not receiving the correct voltage of electricity, causing it to shut down to protect its internal parts.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Power supply fault
What causes this fault?
This fault occurs when the main control board detects that the incoming electrical supply has dropped below a safe operating level. The most common reason is a dip in the local power grid or a technical failure within the boiler's internal circuit board that prevents it from processing electricity correctly.
This fault can be more frequent during extreme winter weather or summer storms, when high demand or lightning strikes cause instability in the local electrical grid.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like F17 — no call-out fees, no surprises.
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Glow-worm 30ci Plus is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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