High Lockout
F11 on Glow-worm 30ci Plus

Your boiler's internal computer has developed a fault and is unable to send the correct signals to start the heating process.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Electronic control board fault

What causes this fault?

This fault occurs when the boiler’s internal electronic brain suffers a communication failure or hardware breakdown. The most common reason is age-related wear on the circuit board's components or a sudden electrical surge that has damaged the delicate pathways required to manage the heating cycle.

This fault is slightly more common during winter when the boiler is working at maximum capacity, as the increased heat and constant cycling can cause aging electronic components to finally fail.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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