High Lockout
F14 on Glow-worm 30ci Plus

Your boiler has detected a problem with how it receives its gas supply, which prevents it from lighting safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve fault

What causes this fault?

This fault occurs when the boiler's control board sends a signal to open the gas supply, but the valve fails to respond or the system cannot confirm that a flame has been established. The most common reason is a mechanical failure within the gas valve itself or a faulty connection in the ignition wiring that prevents the fuel from lighting. In some cases, the main circuit board may be failing to send the correct electrical instructions to the valve.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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