High Lockout
20 on Glow-worm 30ci Plus

Your boiler's internal control screen is unable to talk to the main computer, which prevents the heating from turning on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

User interface not compatible with boiler

What causes this fault?

This fault occurs when the main control board and the display screen fail to recognize each other's communication signals. It is usually caused by a software mismatch after a repair or a physical hardware failure where a component's internal memory has become corrupted. Without this digital handshake, the boiler stays off because the two parts cannot agree on how to safely run the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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