High Lockout
F17 on Glow-worm 30ci Plus

Your boiler is not receiving the correct voltage of electricity, causing it to shut down to protect its internal parts.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Power supply fault

What causes this fault?

This fault occurs when the main control board detects that the incoming electrical supply has dropped below a safe operating level. The most common reason is a dip in the local power grid or a technical failure within the boiler's internal circuit board that prevents it from processing electricity correctly.

This fault can be more frequent during extreme winter weather or summer storms, when high demand or lightning strikes cause instability in the local electrical grid.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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