High Lockout
F21 on Glow-worm 30ci Plus

Your boiler has lost water pressure and has shut down as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low water pressure

What causes this fault?

This fault occurs when the water level inside your central heating system drops below the minimum level required for the boiler to operate safely. The most common reasons are a slow leak from a radiator valve or pipework, or the air pressure inside the internal expansion vessel needs topping up.

This fault often appears when you first turn the heating back on for autumn, as internal components can stick or minor leaks become apparent after a summer of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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