High
F.29 on Glow-worm 38cxi

Your boiler was working but the flame has gone out unexpectedly, often because it is struggling to get enough gas or the burner is dirty.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame loss

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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