Glow-worm Betacom3 24c Fault codes & diagnostics

38 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2016-present
GC Number 47-019-41
Download the Glow-worm Betacom3 24c manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 32 High 4 Medium

All 38 documented codes

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F.00

Your boiler is unable to measure the temperature of the water inside it, so it has safely shut down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.01

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside it, likely due to a faulty sensor or damaged wiring.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor (NTC)
  • Wiring harness

Related codes

F.11

Your boiler has detected a faulty signal from its internal temperature sensor, causing it to shut down for safety to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.13

Your boiler has lost the ability to detect the temperature of your hot water tank, so it has turned off the hot water service to prevent overheating.

Medium Engineer only £120-220

Parts commonly replaced

  • NTC temperature sensor
  • Wiring loom
F.20

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature sensor
  • Central heating pump
  • Heat exchanger

Related codes

F.22

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually a small silver braided hose with one or two valves underneath the boiler.
  2. Open the valve(s) slowly to allow mains water into the system while watching the pressure gauge on the front panel.
  3. Stop filling once the needle reaches the green zone, typically between 1.0 and 1.5 bar, and ensure the valves are tightly closed.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

F.23

Your boiler has detected that the water inside it is heating up much faster than it is moving away, causing the system to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger
  • NTC thermistors

Related codes

F.24

Your boiler has detected that the water inside it is heating up much too quickly, so it has shut itself down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC sensor

Related codes

F.25

Your boiler has automatically shut down because it has detected that the exhaust gases are becoming dangerously hot.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Main PCB

Related codes

Showing 11–20 of 38
F.27

Your boiler has stopped working because it cannot confirm that the internal flame is safely lit, so it has shut down to prevent gas from escaping.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.28

Your boiler is failing to light the fuel inside, meaning it cannot produce heat or hot water because it hasn't detected a flame.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

F.29

Your boiler is trying to start but the flame keeps going out, meaning it cannot produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler has detected that the internal fan responsible for clearing exhaust gases is not spinning at the correct speed to operate safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

F.33

Your boiler has detected an issue with the airflow system which is preventing it from starting safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Venturi

Related codes

F.49

Your boiler's internal communication system is struggling to transmit data because the electrical signal between its components is too weak.

High Engineer only £120-250

Parts commonly replaced

  • eBUS connection cable
  • Main PCB
  • External controller

Related codes

F.61

Your boiler has detected a communication issue with the part that controls the flow of gas, and it has stopped working for your safety.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Main PCB

Related codes

F.62

Your boiler has detected an issue with the valve that controls the gas supply, causing it to shut down for safety reasons.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it has lost its settings and cannot safely manage the heating process.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F.64

Your boiler has detected an internal computer processing error, causing it to shut down for safety reasons to prevent incorrect operation.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Sensor wiring

Related codes

Showing 21–30 of 38
F.65

Your boiler has detected that its internal computer components are overheating, so it has safely shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Internal fan

Related codes

F.67

Your boiler has detected an internal electronic error while trying to monitor the flame, causing it to shut down for safety.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

F.68

Your boiler is struggling to keep the flame alight consistently, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.70

Your boiler's computer has lost its identity settings, preventing it from knowing how to function correctly.

High Engineer only £120-250

Parts commonly replaced

  • User Interface PCB
  • Main PCB

Related codes

F.71

Your boiler has stopped working because it is unable to accurately measure the temperature of the water flowing through your heating system.

High Engineer only £150-250

Parts commonly replaced

  • Flow/Return NTC Sensor
  • Wiring harness

Related codes

F.72

Your boiler has detected a temperature sensor discrepancy between the flow and return pipes.

High Engineer only £100-200

Parts commonly replaced

  • NTC Thermistor
  • Flow and return temperature sensors

Related codes

F.73

Your boiler's internal sensor that measures water pressure is malfunctioning or disconnected, preventing the system from knowing if it is safe to fire up.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler has detected an electrical fault with its internal water pressure sensor.

Medium Engineer only £120-200

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler has detected that the internal water pressure is too low or that the sensor reading it is not working correctly, which stops the boiler from safely firing up.

High DIY-safe £100-£250

What to check first

  1. Locate the filling loop valves underneath your boiler.
  2. Open the valves slightly to let water into the system until the pressure gauge on the front reads between 1.0 and 1.5 bar.
  3. Close the valves firmly and check if the code clears or try resetting the boiler.

Parts commonly replaced

  • Water pressure sensor
  • Central heating pump

Related codes

F.77

Your boiler has detected an issue with the drainage of exhaust gases or water, meaning it has shut down to prevent the release of harmful fumes into your home.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue non-return flap
  • Condensate trap
  • PCB

Related codes

Showing 31–38 of 38
F.78

Your boiler has detected a communication issue with the hot water temperature sensor connected to an external controller.

Medium Engineer only £90-180

Parts commonly replaced

  • Hot water NTC sensor
  • Wiring harness
  • External controller link box

Related codes

F.83

Your boiler is locking out because it cannot detect the expected temperature rise when the burner fires, usually due to a lack of water or a faulty sensor.

High Engineer only £120-250

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor

Related codes

F.84

Your boiler has detected a mix-up or incorrect reading between its internal temperature sensors, which usually means they were installed backwards or have come loose during maintenance.

High Engineer only £90-180

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Wiring harness

Related codes

F.85

Your boiler has detected that its internal temperature sensors are either disconnected or have been accidentally moved to the wrong pipes during installation or maintenance work.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature sensors
  • Wiring harness

Related codes

F.86

Your boiler has detected that the connection to your underfloor heating system is interrupted or a safety sensor is not reporting correctly, so it has stopped providing heat to prevent damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Underfloor heating contact sensor
  • Wiring harness
  • Main PCB

Related codes

F.87

Your boiler has stopped working because it cannot reliably detect or send the spark needed to light the gas burner.

High Engineer only £90-180

Parts commonly replaced

  • Ignition lead
  • Ignition electrode

Related codes

F.88

Your boiler has lost the secure electrical connection required to control the gas supply, meaning it cannot ignite safely until this link is restored.

High Engineer only £150-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve solenoid
  • Main printed circuit board (PCB)

Related codes

F.89

Your boiler has detected that the internal pump, which moves water around your heating system, is not communicating correctly with the main control board.

High Engineer only £180-350

Parts commonly replaced

  • Circulation pump
  • Wiring harness
  • Main printed circuit board (PCB)

Related codes

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