Medium
Burner indicator Flashing on Glow-worm Betacom C

Your boiler has detected a simple operating error that usually means a control knob is in the wrong position or the system needs a basic restart.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Error. Check the Hot Water knob for correct position and reset the boiler by turning the left knob on (reset) position for a few seconds.

From this model's manual
Verified against the Betacom 24 30 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault usually occurs because one of the control knobs has been left in a 'transition' or 'off' position, preventing the software from starting the ignition sequence. It can also be triggered by a minor communication glitch between the user interface and the main circuit board. In most cases, the boiler is simply waiting for a clear signal from the dials to confirm which mode it should be operating in.

DIY fix possible

Check that the Hot Water control knob is set to a normal temperature positionTurn the left-hand control knob to the 'Reset' positionHold it for a few seconds, then turn it back to your desired setting

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