High Lockout
F16 on Glow-worm Ci Plus

Your boiler is failing to detect a flame or receive a steady gas supply, causing it to shut down for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve / Ionisation fault

What causes this fault?

This fault occurs when the boiler's control system cannot confirm that a flame has been successfully lit or maintains an unstable signal. It is usually caused by a failure in the gas valve's ability to deliver fuel or a worn-out sensor that can no longer detect the heat from the burner. In some cases, the main circuit board may be misinterpreting these signals, leading the boiler to shut down for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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