Medium
d.96 on Glow-worm Easicom 24

Your boiler has reverted to its original factory settings, which means it may need to be reconfigured to match your specific home setup.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Factory reset

From this model's manual
Verified against the Glow Worm Easicom 24 installation & service manual, page 27.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like d.96: no call-out fees, no surprise bills.

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