Low
S.31 on Glow-worm Easicom 24

Your boiler is currently set to only provide hot water and is ignoring requests for central heating.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

"Hot water only" mode

From this model's manual
Verified against the Glow Worm Easicom 24 installation & service manual, page 25.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check your external thermostat or boiler control panel to ensure it is set to 'Heating and Hot Water' modeIncrease the temperature setting on your room thermostat to ensure it is calling for heatCheck if your heating timer or programmer is set to 'On' for the current time period

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