Glow-worm Easicom3 System Fault codes & diagnostics

39 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 15-28 kW 2016 onwards
GC Number 41-019-49
Download the Glow-worm Easicom3 System manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 33 High 3 Medium

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-019-49 EASICOM 3 25s 2016–present

All 39 documented codes

Tap any card for details

F.00

Your boiler has lost the ability to measure the temperature of the water inside the system because a sensor or its wiring has become disconnected or faulty.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor (NTC)
  • Wiring harness

Related codes

F.01

Your boiler has lost communication with a sensor that monitors the temperature of water returning to the system, causing the unit to stop working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor (NTC)
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside it due to a faulty sensor or a damaged electrical connection.

High Engineer only £120-200

Parts commonly replaced

  • Flow temperature NTC sensor
  • Wiring harness

Related codes

F.11

Your boiler has detected a faulty signal from a heat sensor because of a bad connection or damaged wiring, which prevents it from operating safely.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F.13

Your boiler is receiving a confused signal from the sensor that monitors your hot water tank temperature, likely due to a loose wire or a faulty sensor connection.

Medium Engineer only £120-220

Parts commonly replaced

  • Cylinder NTC sensor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is running too hot and has automatically turned itself off as a safety precaution to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Ignition lead
  • Wiring harness

Related codes

F.22

Your boiler has stopped working because it has detected that the water pressure inside the system is too low to run safely.

High DIY-safe £100-250

What to check first

  1. Locate the external filling loop, which is a silver braided hose connecting your central heating pipework to the mains water supply.
  2. Gradually open the valves on the filling loop to allow water into the system until the boiler's pressure gauge reads between 1.0 and 1.5 bar.
  3. Once the pressure is correct, ensure both valves on the filling loop are turned fully off and the system resets itself.

Parts commonly replaced

  • Water pressure sensor
  • Pressure relief valve
  • Expansion vessel

Related codes

F.23

Your boiler has detected that water is failing to circulate correctly through the heating system, causing a rapid and unsafe temperature difference inside the unit.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • NTC sensor
  • Printed Circuit Board

Related codes

F.24

Your boiler has sensed that the water inside is heating up far too quickly for the system to handle safely, causing it to shut down to prevent damage.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge to ensure it is within the green zone (usually 1-1.5 bar) and top up via the filling loop if low.
  2. Ensure all radiator valves are fully open to allow water to circulate freely.
  3. Bleed your radiators to remove any trapped air that might be blocking water flow.

Parts commonly replaced

  • Central heating pump
  • System filter
  • Flow and return NTC sensors

Related codes

F.25

Your boiler has detected that the flue gases are getting too hot or that a safety connection inside the unit has come loose, causing it to shut down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Flue gas safety cut-out sensor
  • Wiring harness
  • PCB

Related codes

Showing 11–20 of 39
F.27

Your boiler has detected a problem with its internal flame-sensing system and has shut itself down as a safety precaution.

Emergency Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas valve
  • Flame rectification electrode

Related codes

F.28

Your boiler is failing to light the flame needed to produce heat and hot water, which typically indicates a problem with the gas supply or the ignition components.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.29

Your boiler has failed to stay lit, which means it has safely shut itself down because it cannot keep a steady flame to heat your home.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler is struggling to operate its internal fan, which is preventing it from safely exhausting air and starting up as usual.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board

Related codes

F.49

Your boiler has lost the ability to communicate with its controls due to a wiring or electrical issue.

High Engineer only £120-250

Parts commonly replaced

  • eBUS cable
  • Main PCB
  • External controls

Related codes

F.61

Your boiler has detected an electrical fault within the internal component that controls the gas supply, meaning it has safely shut itself down to prevent any risk.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve assembly
  • Wiring harness
  • Main PCB

Related codes

F.62

Your boiler has detected that the gas inside is not switching off correctly when it should, which is a safety concern that prevents the system from operating.

Emergency Engineer only £250-450

Parts commonly replaced

  • Gas valve
  • Main PCB

Related codes

F.63

Your boiler's computer has developed an internal memory fault, meaning it can no longer safely manage its own settings or operations.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

F.64

Your boiler has detected an electrical fault with one of its internal temperature sensors, causing it to stop working to avoid potential damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Main Printed Circuit Board (PCB)

Related codes

F.65

Your boiler's computer system is getting too hot and has automatically shut down to prevent permanent damage.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring harness

Related codes

Showing 21–30 of 39
F.67

Your boiler has detected an internal error with its computer chip that processes the flame safety signal, which means it has safely shut down to prevent unsafe operation.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

F.68

Your boiler is struggling to keep the flame lit reliably because it is having trouble accessing or processing its fuel supply properly.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Wiring harness

Related codes

F.70

Your boiler has lost its unique identity settings, meaning it no longer knows how to operate correctly and requires a professional repair.

High Engineer only £300-500

Parts commonly replaced

  • Main PCB
  • User Interface/Display unit

Related codes

F.71

Your boiler has lost the ability to accurately measure the water temperature, causing it to shut down for safety to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor (NTC sensor)
  • Wiring harness

Related codes

F.72

Your boiler has detected that the temperature of the water moving through your heating system does not match what it expects, indicating a faulty sensor that needs professional attention.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Water Pressure Sensor
  • Wiring Harness

Related codes

F.73

Your boiler's internal sensor that measures water pressure is malfunctioning or disconnected, preventing the system from knowing if it is safe to fire up.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler is unable to read the water pressure correctly because there is an electrical issue with the pressure sensor itself.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler is struggling to detect the water pressure needed to run safely, likely because the system is low on water or a sensor is performing incorrectly.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge; if it is below 1 bar, locate your external filling loop
  2. Open the filling loop valves to top up the system pressure to between 1 and 1.5 bar
  3. Close the valves tightly and restart the boiler to see if the code clears

Parts commonly replaced

  • Pressure sensor
  • Central heating pump

Related codes

F.77

Your boiler has detected an issue with the system that safely manages exhaust gases, meaning it has switched itself off to prevent any risk of fumes entering your home.

Emergency Engineer only £180-350

Parts commonly replaced

  • Flue non-return valve
  • Condensate sensor
  • Flue seal
  • PCB

Related codes

F.78

Your boiler is having trouble communicating with the controls that manage your hot water temperature.

Medium Engineer only £120-250

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness
  • Link box

Related codes

Showing 31–39 of 39
F.83

Your boiler has detected that there is not enough water circulating inside the system to carry heat away safely.

High Engineer only £120-250

Parts commonly replaced

  • System pressure gauge
  • Central heating pump
  • Flow/Return temperature sensors

Related codes

F.84

Your boiler has detected that the water temperature readings are mismatched, which usually means the internal sensors are sending conflicting information or have been fitted incorrectly.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Wiring harness

Related codes

F.85

Your boiler has detected that its internal temperature sensors are mismatched or incorrectly attached to the heating pipes, preventing it from safely regulating heat.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Wiring harness

Related codes

F.86

Your boiler has lost the connection to the external safety switch used for your underfloor heating, meaning it has automatically paused to prevent potential floor damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Underfloor heating limit thermostat
  • Wiring harness
  • PCB

Related codes

F.87

Your boiler is failing to light because the internal connection that creates the spark has come loose or is damaged.

High Engineer only £120-220

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Wiring harness

Related codes

F.88

Your boiler has lost its connection to the component that controls the gas supply, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Wiring harness

Related codes

F.89

Your boiler has detected that the internal pump, which moves water around your heating system, is not communicating correctly with the main control board.

High Engineer only £180-350

Parts commonly replaced

  • Circulation pump
  • Wiring harness
  • Main printed circuit board (PCB)

Related codes

F.97

Your boiler's internal computer has failed its own safety check and can no longer control the heating system, meaning the unit will not operate.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

F22

Your boiler has stopped heating because the water pressure inside the system has dropped too low.

High DIY-safe £80-120

What to check first

  1. Locate the external or internal filling loop, which is a silver braided hose connected to your boiler pipes.
  2. Open the valves on the filling loop to allow cold water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and ensure the boiler resets its display.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

51 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

P.01 Diagnostic Your boiler is currently running a standard self-test mode to calibrate its burner performance and will return to normal operation automatically. P.02 Diagnostic Your boiler is currently running at a low, initial power setting while it warms up, which is a normal part of its startup process. P.03 Diagnostic Your boiler is currently operating normally and is simply displaying a status message to indicate it is running at its maximum heating power setting. P.04 Diagnostic Your boiler is currently running a special testing mode designed for engineers to check the system's performance, which will automatically turn off on its own after fifteen minutes. P.05 Diagnostic Your boiler is currently running an automatic filling or air-clearing process, which usually happens after the system pressure has been adjusted. P.06 Diagnostic Your boiler is currently running an automated air-removal program to clear trapped air from the system pipes. P.07 Diagnostic Your boiler is currently performing an automatic air-removal process to clear trapped air from its internal pipes, which is a normal maintenance function. S.0 Status Your boiler is currently in standby mode because it has reached the target temperature set by your thermostat and is not currently being asked to provide heat. S.01 Status Your boiler is currently running its routine startup safety check, where it clears out any leftover gases before starting the burner, which is a normal part of the heating cycle. S.02 Status Your boiler is simply performing a routine check of its water circulation system before starting the heating process, so this is a normal operating status rather than a fault. S.03 Status Your boiler is currently working normally and is in the process of lighting the flame to begin heating your home. S.04 Status Your boiler is operating normally and is currently firing the burner to heat your home. S.05 Status Your boiler is currently running its cooling cycle, which is a normal process to move leftover heat away from the internal parts after your heating has switched off. S.06 Status Your boiler is currently cooling itself down by running the internal fan after a heating cycle, which is a normal process and not a fault. S.07 Status Your boiler is currently running its internal pump to move leftover warm water around the system after the heating has switched off, which is a normal part of the cooling process. S.08 Status Your boiler is currently taking a short, scheduled break after finishing its previous heating cycle and should restart automatically once it has cooled down slightly. S.10 Status Your boiler is currently operating normally as it is in the process of heating up water for your taps or shower. S.11 Status Your boiler is currently running a routine internal check on its ventilation system before it starts heating up. S.13 Status Your boiler is currently in the process of attempting to light the burner to heat your water, so it is just working normally. S.14 Status Your boiler is currently operating normally to heat your hot water. S.15 Status Your boiler is currently running its cooling cycle to move excess heat away from the system, which is a normal process after using hot water or heating. S.16 Status Your boiler is currently running the internal fan to safely vent final combustion gases after you used your hot water. S.17 Status Your boiler is currently just finishing its routine cooling-down process after heating your water, and it will return to normal operation shortly. S.20 Status Your boiler is currently focused on fulfilling a request to heat your hot water and is operating normally. S.21 Status Your boiler is currently running a routine internal safety fan test before it begins heating your water. S.22 Status Your boiler is simply preparing to send hot water around your system and is currently running its internal pump to get ready. S.23 Status Your boiler is currently going through its normal startup sequence to prepare your hot water, so this message is simply confirming that it is actively working to ignite the flame. S.24 Status Your boiler is currently heating water for your taps or shower, and this code simply indicates that the burner is running as it should to satisfy a demand for hot water. S.25 Status Your boiler is currently running its final cycle to move leftover heat away from the system, which is a normal part of the shutdown process and not an active fault. S.26 Status Your boiler is currently running its internal fan to clear out lingering gases after heating your water, which is a normal part of its shutdown process. S.27 Status Your boiler is simply running its internal pump for a short time after heating your water to ensure the remaining heat is safely distributed through the system. S.28 Status Your boiler has temporarily stopped heating water to protect itself and will likely resume normal operation once it has finished its automatic safety cooldown or cycle. S.30 Status Your boiler is perfectly healthy, but it is currently waiting for a signal from your wall-mounted thermostat to turn the heating on. S.31 Status Your boiler is currently in standby mode because it has not been asked to provide heating or hot water, often because the summer setting is active or the room thermostat is satisfied. S.32 Status Your boiler is struggling to operate its internal exhaust fan correctly, which is preventing it from safely starting up the burner. S.33 Status Your boiler has detected an issue with the air pressure system needed for safe combustion and is keeping the internal fan running to clear any potentially harmful gases from the flue. S.34 Status Your boiler has detected very cold temperatures and is firing up its internal pump to prevent the water inside from freezing. S.39 Status Your boiler has detected that the safety circuit for your underfloor heating system is open, meaning it has paused operation to prevent any potential damage. S.41 Status Your boiler has detected that the water pressure inside the system is currently higher than the recommended limit. S.42 Status Your boiler has detected that a safety flap in the flue system is stuck or blocked, preventing safe exhaust fumes from escaping. S.46 Status Your boiler is temporarily limiting its output because the water flow or heat demand is lower than its minimum operating level. S.53 Status Your boiler has temporarily stopped working because it has detected an issue with the water flow or pressure within your heating system. S.54 Status Your boiler has detected that the water pressure is too low or not circulating correctly, so it has paused itself to prevent internal damage. S.88 Status Your boiler is currently running an automatic air-clearing cycle to remove trapped air from the system, which is a normal part of its startup process. S.91 Status Your boiler has been accidentally set to a 'showroom' display mode which prevents it from firing up to heat your home. S.96 Status Your boiler is currently running a self-diagnostic test and has temporarily paused your heating and hot water to check its internal temperature sensors. S.97 Status Your boiler is currently running a self-check on its internal sensors and has temporarily stopped heating your home or water to prevent potential damage. S.98 Status Your boiler is currently running a self-diagnostic test or internal check, which is temporarily preventing it from firing up for heating or hot water. S.99 Status Your boiler is currently performing an automatic top-up of the system water pressure to ensure it has enough water to function correctly. S.108 Status Your boiler is currently running an automatic process to clear trapped air from the heating system pipes. S.109 Status Your boiler has entered a temporary sleep mode and is currently waiting for a signal from your thermostat or hot water timer to begin heating.

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