Medium
F.13 on Glow-worm Easicom3 System

Your boiler is receiving a confused signal from the sensor that monitors your hot water tank temperature, likely due to a loose wire or a faulty sensor connection.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Short circuit: Temperature sensor for the domestic hot water cylinder - NTC sensor defective, short circuit in the cable harness, cable/housing

From this model's manual
Verified against the Glow Worm Easicom3 System installation & service manual, page 42.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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