Glow-worm Energy7 Regular Fault codes & diagnostics

35 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural GasLPG 12-35 kW 2021-present
GC Numbers 41-019-5841-019-5941-019-6041-019-6141-019-62
Download the Glow-worm Energy7 Regular manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 27 High 5 Medium

All 35 documented codes

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Connection

Your boiler's electronic control board is currently unable to send or receive signals from the screen, meaning the system cannot be controlled or operated.

High Engineer only £150-350

Parts commonly replaced

  • Main PCB
  • User Interface display
  • Communication ribbon cable

Related codes

F.00

Your boiler has lost the ability to accurately measure the temperature of the water flowing through it, so it has shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

F.01

Your boiler has stopped heating because it is struggling to accurately measure the temperature of the water circulating back into the system.

Medium Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor (sensor)
  • Wiring harness

Related codes

F.10

Your boiler has detected an electrical fault with the sensor that measures the temperature of the water circulating through your heating system, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

F.11

Your boiler has detected an electrical fault in a sensor that monitors the water returning to the system, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor

Related codes

F.13

Your boiler is struggling to detect the temperature of your hot water storage tank due to a faulty sensor connection.

Medium Engineer only £120-220

Parts commonly replaced

  • Cylinder temperature sensor
  • Wiring harness

Related codes

F.20

Your boiler has switched itself off because it has detected that it is running much hotter than it should be.

High Engineer only £150-300

Parts commonly replaced

  • NTC Sensor
  • Pump
  • PCB

Related codes

F.23

Your boiler has detected that the water inside is not circulating properly, causing an abnormal difference in temperature readings between two sensors.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • NTC thermistor sensors
  • Heat exchanger

Related codes

F.24

Your boiler has detected that the water temperature is rising too quickly, so it has safely shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • System filter
  • Heat exchanger
  • NTC thermistor

Related codes

F.25

Your boiler has detected that the exhaust gases are becoming dangerously too hot and has automatically shut itself down to prevent damage or safety issues.

Emergency Engineer only £150-300

Parts commonly replaced

  • NTC Temperature sensor
  • Heat exchanger
  • Flue assembly

Related codes

Showing 11–20 of 35
F.27

Your boiler has detected an issue with the flame and has safely shut itself down to prevent any risk of gas leaking unburned.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.28

Your boiler is failing to light the flame, which means it cannot produce any heating or hot water for your home.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.29

Your boiler has stopped working because the flame inside has gone out and failed to relight, which sometimes happens if there is an issue with your gas supply or the ignition system.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board

Related codes

F.32

Your boiler has detected that the internal fan is moving at an incorrect speed, possibly due to icy conditions or a internal part failure, and has paused operation to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi

Related codes

F.49

Your boiler is struggling to communicate with its connected controls because there is a problem with the electrical signal shared between them.

High Engineer only £120-250

Parts commonly replaced

  • eBUS connection cable
  • Main PCB
  • External heating controls

Related codes

F.61

Your boiler has detected a problem with the internal mechanism that controls the gas supply, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £250-450

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.62

Your boiler has detected that the gas valve is failing to shut off correctly when it should, which means it has safely stopped operating to prevent a potential hazard.

Emergency Engineer only £200-400

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it can no longer remember its operating instructions and has safely shut down to prevent incorrect function.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F.64

Your boiler's computer is having trouble reading the information sent by its internal parts, which has caused it to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Sensor assembly

Related codes

F.65

Your boiler's internal computer is overheating, causing it to shut down to prevent permanent damage to its electronic components.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Air circulation fan

Related codes

Showing 21–30 of 35
F.67

Your boiler has detected an internal communication error regarding the flame sensor, meaning it cannot safely confirm if the burner is lit and will stop working to stay safe.

High Engineer only £150-350

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Flame rectification probe

Related codes

F.68

Your boiler is struggling to keep the internal flame burning steadily, forcing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • PCB

Related codes

F.70

Your boiler's computer has lost its identity settings and no longer recognises its own hardware configuration.

High Engineer only £150-300

Parts commonly replaced

  • User Interface PCB
  • Main Control Board

Related codes

F.71

Your boiler is struggling to read the temperature of the water circulating inside it, so it has stopped working to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow/return NTC thermistor
  • Wiring harness

Related codes

F.72

Your boiler has detected a reading error between its water pressure and temperature sensors, which means it cannot safely confirm the status of your heating system.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • NTC return temperature sensor
  • Wiring harness

Related codes

F.77

Your boiler is struggling to drain away waste water correctly or is having trouble clearing its internal gases, which has triggered a safety shut-off.

High Engineer only £150-350

Parts commonly replaced

  • Condensate trap
  • Condensate pump
  • Flue sensor

Related codes

F.78

Your boiler is having trouble communicating with an external water temperature control, which may affect your hot water supply.

Medium Engineer only £120-200

Parts commonly replaced

  • External sensor
  • Wiring loom
  • Main PCB

Related codes

F.83

Your boiler has detected that there is either no water inside it or that the water is failing to circulate correctly, so it has shut down to prevent internal damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Sensor
  • Pressure Sensor
  • Circulation Pump

Related codes

F.84

Your boiler is having trouble accurately reading the temperature of the water circulating inside it, which causes it to stop working as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.85

Your boiler has detected a discrepancy between its temperature sensors, meaning it cannot accurately monitor or control your heating and hot water.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

Showing 31–35 of 35
F.86

Your boiler has detected an issue with the connection to your underfloor heating system, which prevents the heat from being distributed properly to your floors.

Medium Engineer only £120-250

Parts commonly replaced

  • External underfloor heating interface
  • Wiring loom
  • Main PCB

Related codes

F.87

Your boiler is failing to ignite because it cannot detect the flame used to heat your water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.88

Your boiler has detected an issue with the component that controls the flow of gas, meaning it cannot safely start to provide heating or hot water.

Emergency Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Wiring harness

Related codes

F.91

Your boiler is having trouble communicating with the temperature sensor in your hot water cylinder, which means it cannot properly monitor or heat your stored water.

Medium Engineer only £120-200

Parts commonly replaced

  • Cylinder NTC sensor
  • Wiring harness

Related codes

F.97

Your boiler's computer is reporting an internal software error, meaning it cannot properly start up or verify its own systems.

High Engineer only £300-500

Parts commonly replaced

  • Main PCB

Related codes

44 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

d.02 Diagnostic Your boiler is currently having a short rest between heating cycles to protect itself from excessive wear and tear. d.94 Diagnostic Your boiler has performed a routine reset of its internal memory log to clear out old historical error messages. P.01 Diagnostic Your boiler is currently going through its normal ignition sequence to begin heating your home. P.02 Diagnostic Your boiler is currently in the process of starting up its flame to begin heating your home. P.03 Diagnostic Your boiler is currently performing a standard maintenance test where it runs at its maximum heat capacity, which is a normal part of its operation. P.04 Diagnostic Your boiler is currently in a manual testing mode used by engineers to check exhaust gases and is not indicating an actual breakdown. P.05 Diagnostic Your boiler is currently refilling its internal water system and will return to normal operation automatically once the process is complete. P.06 Diagnostic Your boiler is currently running a self-cleaning cycle to remove trapped air from the system pipes. P.07 Diagnostic Your boiler is currently performing a brief automatic process to clear trapped air from the hot water pipes, which is a normal operational cycle. P.10 Diagnostic Your boiler has detected that a safety switch has triggered during its start-up process and has shut down to prevent any unsafe operation. S.0 Status Your boiler is currently in standby mode because it has reached the target temperature set on your thermostat or programmer and is not currently being asked to provide heat. S.01 Status Your boiler is currently running a routine safety check on its internal air ventilation system before it starts heating your home. S.02 Status Your boiler is simply preparing to heat your home by getting the water moving before the main burner ignites. S.03 Status Your boiler is currently in the process of starting up its flame to begin heating your water. S.04 Status Your boiler is operating normally and is currently firing up to provide heat to your home. S.05 Status Your boiler is currently cooling down by circulating water and air after a heating cycle, which is a normal part of the shutdown process. S.06 Status Your boiler is currently running its internal fan to clear out any leftover gases after the heating has switched off, which is a normal part of the cooling-down process. S.07 Status Your boiler is currently cooling itself down after being in use, which is a normal part of its automatic shutdown process. S.08 Status Your boiler has temporarily paused its heating cycle to allow its internal components to cool down and protect itself from overheating. S.20 Status Your boiler is currently just letting you know that it has received a signal to start heating your hot water and is working exactly as it should. S.21 Status Your boiler is currently performing a routine safety check of its internal ventilation system before it begins heating your hot water. S.22 Status Your boiler is simply preparing to heat your hot water by circulating water internally, and this message should disappear once it begins heating. S.23 Status Your boiler is currently in the process of lighting the flame to heat your water, which is a normal part of its standard operation. S.24 Status Your boiler is currently operating normally as it heats the water for your taps and shower. S.25 Status Your boiler is currently running its final cooling cycle after heating water, which is a normal part of the shutdown process. S.26 Status Your boiler is currently cooling itself down by running the internal fan after finishing a hot water cycle, which is a normal part of the shutdown process. S.27 Status Your boiler is currently running its internal pump to safely move heat away from the system after you have finished using hot water. S.28 Status Your boiler has temporarily paused its burner because the water it is heating has reached the desired temperature or is flowing too slowly. S.30 Status Your boiler is perfectly healthy, but it is currently waiting for a signal from your wall-mounted thermostat to start heating your home. S.31 Status Your boiler is currently in standby mode because it has not received a request for heating or hot water from your thermostat or internal timer. S.32 Status Your boiler's air extraction system is not spinning at the correct speed to safely clear exhaust gases, so it has stopped working to prevent a safety risk. S.34 Status Your boiler is temporarily running its pump to prevent the internal pipes from freezing, which is a normal protective feature during very cold weather. S.39 Status Your boiler has detected that the external controller for your underfloor heating system is not sending a signal, which may prevent the heating from turning on. S.42 Status Your boiler has detected that the internal safety flap designed to manage exhaust gases is shut, preventing the boiler from safely starting. S.46 Status Your boiler is temporarily running its internal pump to prevent the system from freezing while the weather is cold. S.53 Status Your boiler is temporarily pausing its operation because it has detected that the water is not circulating properly or the system pressure is too low. S.54 Status Your boiler has paused because it has detected that the water is not circulating properly through your radiators or pipes. S.88 Status Your boiler is currently running an automated self-check process to remove trapped air from the system. S.91 Status Your boiler has been accidentally set to a demonstration mode used by showrooms, which prevents it from actually heating your home. S.96 Status Your boiler is currently running a self-check procedure and has temporarily paused heating to ensure everything is operating safely. S.98 Status Your boiler is currently performing an internal health check and has temporarily stopped heating your home until the test is completed. S.99 Status Your boiler is currently running a series of automated software checks and should restart once these internal processes are finished. S.108 Status Your boiler is currently running a standard safety procedure to clear out the internal chamber before it starts up. S.109 Status Your boiler is currently in a temporary energy-saving mode and is waiting for a command to start heating.

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