Glow-worm Essential Fault codes & diagnostics

39 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2015 onwards Discontinued

Replaced by: Easicom

Download the Glow-worm Essential manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 33 High 3 Medium

All 39 documented codes

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F.00

Your boiler has stopped working because it can no longer accurately read the temperature of the water flowing through the system.

High Engineer only £120-180

Parts commonly replaced

  • Flow temperature sensor (NTC)

Related codes

F.01

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential overheating.

High Engineer only £120-180

Parts commonly replaced

  • Return NTC thermistor

Related codes

F.10

Your boiler has stopped working because it cannot correctly measure the temperature of the water flowing through the system due to a faulty electrical connection or sensor.

High Engineer only £120-200

Parts commonly replaced

  • NTC Flow Temperature Sensor
  • Wiring harness

Related codes

F.11

Your boiler is currently unable to correctly measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.13

Your boiler is struggling to detect the temperature of your hot water supply because of a faulty connection in its sensing system.

High Engineer only £120-220

Parts commonly replaced

  • Hot water cylinder sensor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Pump
  • Primary Heat Exchanger

Related codes

F.22

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is usually a silver braided hose or a small plastic key underneath the boiler.
  2. Open the valves on the filling loop slowly to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and check the display to see if the error code has cleared.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

F.23

Your boiler has detected that the water is getting hot in one part of the system much faster than in another, so it has shut itself down to prevent overheating.

High Engineer only £150-300

Parts commonly replaced

  • Heating pump
  • NTC temperature sensors
  • Primary heat exchanger

Related codes

F.24

Your boiler has detected that the water inside is heating up far too quickly, which has triggered a safety shutdown to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • NTC thermistor
  • Heat exchanger

Related codes

F.25

Your boiler has automatically turned itself off because it has detected that the exhaust gases are becoming dangerously hot.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue gas sensor
  • NTC thermistor
  • Heat exchanger
  • PCB

Related codes

Showing 11–20 of 39
F.27

Your boiler has detected an issue with the flame and has safely shut itself down to prevent gas from building up inside the unit.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Gas valve
  • Main printed circuit board (PCB)

Related codes

F.28

Your boiler is failing to light the flame needed to produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

F.29

Your boiler is failing to stay lit, meaning your heating and hot water have stopped working because the flame keeps going out.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler has detected that the internal exhaust fan is not spinning at the correct speed, so it has safely shut itself down to prevent any issues.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.33

Your boiler has detected an issue with the system that moves air through the unit and is pausing its activity as a safety precaution, meaning you currently have no heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Venturi

Related codes

F.49

Your boiler is having trouble communicating with its internal controls because the electrical connection between them is not providing enough power.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Communication wiring harness

Related codes

F.61

Your boiler is unable to safely control the flow of gas, so it has shut itself down to prevent any risk.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.62

Your boiler has detected an issue with the safety mechanism that controls the gas flow, so it has safely shut itself down to prevent any risk.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler’s internal computer has encountered a memory reading error, preventing it from starting up correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

F.64

Your boiler's computer is having trouble reading its internal sensors, which is preventing the system from operating safely.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Showing 21–30 of 39
F.65

Your boiler has detected that its internal electronic components are overheating and has shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Printed circuit board (PCB)
  • Wiring harness

Related codes

F.67

Your boiler has detected an internal electronic error while trying to confirm the burner flame is lit and has safely shut itself down as a precaution.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Flame rectification electrode

Related codes

F.68

Your boiler is struggling to keep the internal flame steady, so it has shut itself off to stay safe.

High Engineer only £150-300

Parts commonly replaced

  • Flame sensor
  • Gas valve
  • PCB

Related codes

F.70

Your boiler's computer has lost its identity settings and no longer knows which specific model it is, meaning it cannot operate safely.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB

Related codes

F.71

Your boiler is unable to accurately measure how hot the water is inside the system, so it has safely shut down to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow/return temperature sensor
  • Wiring harness

Related codes

F.72

Your boiler is struggling because its sensors are struggling to communicate, meaning it cannot accurately monitor the water flow and temperature required to run safely.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • NTC return temperature sensor
  • Main PCB

Related codes

F.73

Your boiler's sensor is failing to detect the water pressure, so it has safely shut down to prevent damage to internal parts.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler is having trouble 'reading' the water pressure inside the system because of an electrical issue with one of its internal sensors.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler is struggling to detect the water pressure inside the system because the sensor is not sending a clear signal, which prevents the heating from starting reliably.

Medium Engineer only £150-250

Parts commonly replaced

  • Pressure sensor
  • Central heating pump

Related codes

F.77

Your boiler has detected an issue with the system that drains internal moisture, causing it to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Condensate condensate pump
  • Condensate trap
  • Float switch

Related codes

Showing 31–39 of 39
F.78

Your boiler has lost the signal from the sensor that monitors your hot water temperature, meaning it cannot properly control the temperature of the water coming from your taps.

Medium Engineer only £120-220

Parts commonly replaced

  • Domestic hot water sensor
  • Wiring harness

Related codes

F.83

Your boiler has detected that the water temperature is not changing as expected while the burner is running, so it has shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC thermistor
  • PCB
  • Heat exchanger sensor

Related codes

F.84

Your boiler is struggling to compare the temperature of the water leaving and returning to it, so it has stopped working as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.85

Your boiler has detected that the sensors responsible for measuring water temperature are not providing clear or correct readings, causing the system to stop working to avoid potential damage.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.86

Your boiler has detected that the safety connection for your underfloor heating system is either disconnected or faulty, causing the boiler to stop heating to prevent potential damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Underfloor heating contact switch
  • External interface module
  • Wiring loom

Related codes

F.87

Your boiler is failing to light the flame because the part responsible for producing the ignition spark is not working correctly.

High Engineer only £120-220

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • PCB

Related codes

F.88

Your boiler has detected an issue with the valve that controls the supply of gas to the burner, meaning it cannot safely start up to provide you with heating or hot water.

High Engineer only £250-400

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F.89

Your boiler is not able to circulate water through your radiators or taps because the internal pump responsible for moving that water is failing to operate.

High Engineer only £200-350

Parts commonly replaced

  • Central heating pump
  • Wiring harness
  • PCB

Related codes

F22

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is usually a flexible silver hose with one or two valves underneath your boiler.
  2. Open the valve(s) slowly while watching the pressure gauge on the front of the boiler.
  3. Wait for the needle to reach the green zone, typically between 1.0 and 1.5 bar.
  4. Carefully close the valve(s) tightly and check for any leaks.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

44 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

S.0 Status Your boiler is currently in standby mode because it has reached the requested temperature and does not need to fire up at this moment. S.01 Status Your boiler is currently performing a standard safety check on its internal fan before igniting the flame. S.02 Status Your boiler is currently just waking up and getting ready to circulate water before it starts the heating process. S.03 Status Your boiler is currently in the process of attempting to light the burner to provide heat to your radiators. S.04 Status Your boiler is operating normally and is currently firing up to provide heat to your radiators or hot water system. S.05 Status Your boiler is currently cooling itself down after use, which is a normal part of its automatic shutdown process. S.06 Status Your boiler is currently cooling itself down by running the internal fan after a heating cycle, which is a normal part of its operation. S.07 Status Your boiler is currently cooling itself down by circulating water, which is a normal part of its shutdown process. S.08 Status Your boiler is currently taking a short break between heating cycles to protect its internal parts from overheating, and it should start working again automatically shortly. S.10 Status Your boiler is currently operating normally as it processes a request to heat your hot water supply. S.11 Status Your boiler is currently performing a standard internal safety check of its fan system before igniting, and this is a normal part of the start-up process. S.13 Status Your boiler is currently in the process of attempting to light the burner to provide you with hot water. S.14 Status This code is not actually an error; it simply confirms that your boiler is currently running to heat your hot water. S.15 Status Your boiler is currently cooling itself down after recently heating your water, which is a normal part of its operation. S.16 Status Your boiler is currently running its internal cooling fan to safely clear out gases after you last used the hot water. S.17 Status Your boiler is simply finishing its cooling cycle after you have finished using hot water, which is a normal part of its operation. S.20 Status Your boiler is currently operating normally as it works to heat your domestic hot water. S.21 Status Your boiler is currently running a brief automatic safety check of its internal fan before it starts heating your water. S.22 Status Your boiler is simply performing a routine check to prepare its internal pump before starting to heat your hot water. S.23 Status Your boiler is currently in the process of lighting the flame to heat your water, which is a standard part of its normal operation. S.24 Status This is not an error code, but rather a status message indicating that your boiler is currently running to provide hot water to your taps. S.25 Status Your boiler is simply performing a routine safety process to circulate remaining heat through the system after you have finished using hot water. S.26 Status Your boiler is simply finishing a cooling cycle after you have finished using hot water and will return to normal operation shortly. S.27 Status Your boiler is simply performing a routine cooling-down process after you have finished using hot water, and no action is required. S.28 Status Your boiler has temporarily turned off its burner as a safety measure to manage the flow of hot water, usually because the system is satisfied or needs a brief pause. S.30 Status Your boiler is currently disabled because your room thermostat is telling it that the room is already warm enough. S.31 Status Your boiler is currently in summer mode and is simply waiting for a signal from your thermostat to turn on the heating. S.32 Status Your boiler is struggling to get the air flowing properly, so it has paused itself to prevent unsafe operation. S.33 Status Your boiler is currently holding its internal fan on as a safety precaution while it waits for the water pressure to reach the correct level. S.34 Status Your boiler has detected very cold temperatures and is running its pump to prevent your pipes from freezing. S.39 Status Your boiler has detected that the external sensor or switch connected to your underfloor heating system is currently open, which is preventing the boiler from activating that heating circuit. S.41 Status Your boiler has detected that the water pressure inside the system is currently too high, which may cause it to stop working to protect the internal components. S.42 Status Your boiler is struggling to breathe because the safety flap in the flue system is stuck closed, preventing exhaust gases from escaping properly. S.46 Status Your boiler has temporarily restricted its operation because it is detecting that the water flow through your heating system is too low to run safely. S.53 Status Your boiler has temporarily stopped because it detected an imbalance in water temperature or pressure, often caused by the system struggling to circulate water efficiently. S.54 Status Your boiler has paused because it has detected that the water pressure inside your heating system is too low, or that the water isn't circulating properly. S.88 Status Your boiler is currently performing an automatic safety process to clear air from the system before it starts running again. S.91 Status Your boiler is currently set to a 'showroom mode' which prevents it from actually heating your water or radiators. S.96 Status Your boiler is currently running a self-diagnostic test and has paused your heating and hot water to ensure everything is working correctly. S.97 Status Your boiler is currently performing an internal self-check on its water pressure system and has temporarily disabled your heating and hot water to complete this process. S.98 Status Your boiler is currently running a self-diagnostic test and has temporarily paused your heating and hot water to check its internal temperature sensors. S.99 Status Your boiler is currently refilling its internal water supply automatically, which is a normal process it performs to maintain the correct pressure. S.108 Status Your boiler is currently running a quick safety check on its internal air ventilation before it starts the ignition process. S.109 Status Your boiler is currently in standby mode and is not programmed to provide heating or hot water at this time.