High
F.27 on Glow-worm Essential

Your boiler has detected an issue with the flame and has safely shut itself down to prevent gas from building up inside the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Safetyswitch-off:Faultinflamedetection

From this model's manual
Verified against the Glow Worm Essential installation & service manual, page 35.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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