High Lockout
Neon1 on Glow-worm Fuelsaver Complheat 40 55

Your boiler has lost power or has insufficient water pressure to operate safely, meaning it cannot provide heating or hot water until reset.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault with mains supply, PCB fuse or low water pressure switch.

What causes this fault?

This fault occurs when the boiler's internal computer stops receiving a steady flow of electricity or detects that the system doesn't have enough water to function. The most common reason is a simple drop in water pressure, but it can also be triggered by a blown internal fuse or a failing main circuit board. Because the boiler cannot guarantee it will run safely under these conditions, it shuts down entirely as a protective measure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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