High
Neon4 on Glow-worm Fuelsaver Complheat 40 55

Your boiler is attempting to start but cannot light or maintain the flame needed to provide heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition, pilot or flame proving fault.

Shared across the Fuelsaver Complheat 40 55 range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal safety system fails to detect a steady flame after several attempts to light. The most common reasons are a blocked pilot light burner or a worn-out sensor that can no longer tell the control board that the gas has successfully ignited.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 7 fault codes on the Fuelsaver Complheat 40 55

Seeing a different code? Every code this model can display, in one place.

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