High
F.29 on Glow-worm HXi

Your boiler was working but the flame has gone out unexpectedly, often due to a temporary interruption in the gas supply or a drainage issue.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame loss

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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